Switchboard IVR
Interactive Voice Response Tools
First impressions count in retail. Don’t neglect the impression customers get when calling your stores. Protect your customer experience with an IVR solution that serves your locations and your brand.
IVR Use Cases
Ready to Use Solutions

Store Locator Line
Standardize the experience callers receive when contacting your stores. Customize your greeting and options to address common questions and direct customers to your doors.

Transfer Line
Point a vanity number to your own number to create memorable and trackable marketing campaigns. Customize a greeting to strengthen your message.
Included Features
Self-serve platform
Easily manage your locations and lines in one place.
Track performance with reporting on total calls, call duration, connection rates, and more.
Add Ons
Provide locations an easy to set up solution for capturing after hours or peak-time calls. Voicemail transcription is also available.
Provide customers the option of receiving store information via SMS message.
Spanish language prompts
Offer your customers their choice of English or Spanish messaging.
Never utilized IVR tools before?
See how these simple solutions can improve your operations.
Track Campaigns
A simple transfer line can help make your marketing campaigns more effective and trackable. Use a vanity number to help customers recall your ad, easily take action, and track how well a campaign performs. Use multiple numbers to A/B test marketing campaigns to see where you’re making the most impact.
Automate common requests
Free up salespeople’s time by heading off common requests like store hours or addresses with a store locator line. Enable SMS messaging to allow your locator line to send customers SMS messages with store info.
Expand with ease
Store locator lines allow you to provide professional communication tools to new locations easily. Our self-service platform allows you to set up a new location with a contact number and voicemail in a matter of minutes.
Create a unique experience
Looking for a one of a kind customer experience? Let us help you translate your brand promise to what your customers get when calling your stores.